Welcome to our menswear store. Here are some frequently asked questions and their answers to help you better understand our products and services. If you have any other questions, please feel free to contact us.
- How do I purchase products?
You can browse our website, select the menswear products you like, and add them to the shopping cart. After completing your selection, please go to the shopping cart to checkout, fill in the relevant information and complete the payment according to the prompts. - How do I pay?
We accept a variety of payment methods, including credit cards, debit cards and other electronic payment methods. You can choose your preferred payment method at checkout. - How long will it take to receive the goods after the order is confirmed?
Once the order is confirmed and the payment is completed, you will receive a confirmation email with the estimated delivery time. The specific delivery time depends on the shipping method you choose and the region you are in. - How do I check the status of my order?
You can log in to your account and check the status of your order in the “Order History” section. If you have any problems checking the status of your order, please feel free to contact our customer support. - How do I request a return or exchange?
If you wish to return or exchange a product, please ensure that the product is unused and the labels are intact, and fill out the return and exchange request within the specified time according to our return and exchange policy. You can find the detailed return and exchange policy on the website. - How to choose the size of the product?
We provide a detailed size chart on our website to help you choose the right size. Please measure your body according to the instructions in the size chart and compare it with the size information of the product. - How to deal with out-of-stock issues?
If the product you choose is out of stock, we will try our best to notify you by email and provide recommendations for similar products or the option of waiting for restocking. - How is customer information protected?
We take your privacy very seriously and all personal information will be strictly protected. Please refer to our privacy policy to understand how we collect and use your information. - What should I do if I receive the wrong product?
If you receive a product that does not match the product you ordered, please contact our customer support immediately and we will solve this problem for you and arrange appropriate remedies. - How to contact the customer service team?
You can find our contact information through the “Contact Us” page on the website. We will respond to your inquiry as soon as possible.